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Delivery, Returns & Exchanges

This document sets out the Terms & Conditions of purchasing on rompus.com.au

POSTAGE CHARGES


Domestic Shipping Service (Within Australia)

Service

Cost

Delivery Timeframes

Standard Shipping (Above $200 spend)

 FREE

 2 to 7 Business Days

Standard Shipping (Below $200 spend)
 $10.00 
 2 to 7 Business Days

Express Shipping

$12.00

 2 to 4 Business Days



International Shipping Service (Outside Australia)

Service

Cost

Delivery Timeframes

Standard Shipping (Above $200 Spend)

FREE

 5 to 7 Business Days

Standard Shipping ( Below $200 Spend)  $18.00  5 to 7 Business Days 

Express Shipping 

$23.00

 2 to 4 Business Days



    • PLEASE ALLOW 1 - 2 BUSINESS DAYS FOR THE ORDER TO BE DISPATCHED. 
    • A tracking number will be sent upon dispatch to the order email address given upon purchase. 
    • Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or delays with courier companies. 
    • PLEASE NOTE: Rompus Australia does not accept and/or process online orders for Christmas Island. Should you wish to make an order with a delivery address in that location, please contact a Rompus Online Customer Service Representative on sales@rompus.com.au
    • Rompus Australia will not assume responsibility for the theft or damage of a parcel once it has been sent. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
    • Should there be any issues with your parcel not arriving within the ordinary time frame described previously, please email us at sales@rompus.com.au. 
    • Orders may require a signature on delivery.
    • Please note customers may be required to pay sales tax, VAT, duty and/or customs charges on your purchase with Rompus Australia. Please factor these into your purchase costs before submitting your order.Please note, rural areas may add an additional day to delivery time frames.

DELIVERY ADDRESS

Please note, we do not deliver to P.O Box Addresses.  Please provide an address where you will be located during office hours as our courier company may require a signature upon receipt. If a work address is provided, please also provide the business and receivers' names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.

Once an order has been dispatched, Rompus Australia is unable to amend delivery location or redirect parcel.

 

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site.

If this is not noticed until after your order is finalised, please contact Customer Service through sales@rompus.com.au immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our shipping and returns section for more information.

 

ACCEPTANCE OF GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there be a fault.

 

Customs Duty & VAT

Please note customers may be required to pay sales tax, VAT, duty and/or customs charges on your purchase with Rompus Australia. Please factor these into your purchase costs before submitting your order.

These are the responsibility of the customer and we suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Should you have any further questions for us relating to this please email us at sales@rompus.com.au

If you experience any difficulties while entering your shipping address during checkout, please email sales@rompus.com.au with your name and full shipping address.

The shipping cost for orders is non refundable.

 

RETURNS AND EXCHANGE

Rompus Australia reserves the right to reject the returns of goods which are not returned in accordance with our Delivery, Returns & Exchange Policy.

**ALL ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED**

RETURN OR EXCHANGE REQUIREMENTS:

  • Only swimsuits sold at regular prices can be returned or exchanged.
  • Original proof of purchase provided.
  • Tags attached.
  • Garment in original condition, sanitary liners in place, including  unworn and unwashed.
  • Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done
  • Undamaged original packaging.

 

How do i organise my exchange / return?

Step 1 - Contact us 

 

Customers who wish to exchange goods must contact Rompus Australia within 7 days of receiving goods for a return authorisation (RA) number via email on returns@rompus.com.au. Please be sure to include your order number, and reason for return or exchange in this email plus any images to help us process this return smoothly.

Step 2 - Complete exchange form

Once you have been approved for an authorisation number, print and fill out your RA form. If you are exchanging the size of garments, you can only exchange for the same style in a different size,  please indicate new size on RA form. If the style is sold out, you can select an available item for the same price in it's place. Shipping costs  and any difference in cost will be charged (via PayPal invoice). Once the RA form is complete, enclose this form with your goods, package in original box and a new shipping parcel to protect the box it came in.

Step 3 - Safely pack and ship

The merchandise must be sent within 7 days of receiving an Authorisation Number. Please be sure the merchandise is in its original packaging, enclosed with a completed RA Form. The Authorization must be clearly written on the outside of the package. If a RA number is not written on the outside of the package, it will be returned to sender. Please be sure to pack the merchandise securely with labels intact.

NOTE – We strongly recommend you have an appropriate method of tracking the shipping of your exchange. We are not responsible for lost or misdirected exchanges.

Step 4 - Tracking your packing and confirmation

Once we have received your merchandise, we will assess the product/s to ensure that they meet our returns and exchange criteria. Once the assessment is completed and the returns and exchange criteria satisfied, please allow 5 business days for your refund or exchange to be processed.  we will issue a refund on the payment card or PayPal account used to purchase the product/s.  You will receive an email once your return has been received and exchange has been shipped or refund amount remitted.

When does my order not qualify for an exchange?

  • If it has odour of chlorine, perfume, washing powder, has sand in the product, makeup or tanning marks.
  • Items which state in description that the are not eligible for return/exchange.
  • Any "custom manufactured/custom logo items" order - that varies from our stock style/colour or size.
  • Items returned without an RA# will be returned to customer and Postage Costs in this situation will be at the cost of the customer.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the product is collected.

 

POSTAGE OF EXCHANGE OR REFUND

Rompus Australia does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Our shipping and handling charges are nonrefundable, however, if a customer has received an incorrect order or faulty garment confirmed by a Rompus representative, shipping charges will be refunded (standard shipping charge only).

 

REFUND PAYMENTS

Refunds will be processed once assessment of returned product has been completed and the returns and exchange criteria satisfied, please allow 5 business days for your refund or exchange to be processed.  We will issue a refund on the payment card or PayPal account used to purchase the product/s.  You will receive an email once your return has been received and exchange has been shipped or refund amount remitted.

If your item does not meet refund requirements when returned, please note that we will charge a handling fee of $20 per item affected and this will automatically be deducted from any refunds issued.  Shipping costs  and any difference in cost will be charged (via PayPal invoice).

PLEASE NOTE: Rompus Australia  cannot be held accountable for banking institution processing timeframes and fees.

 

EXCHANGES

Rompus Australia offers exchanges that meet our return or exchange Requirements, subject to product availability.  If you are exchanging the size of garments, you can only exchange for the same style in a different size,  please indicate new size on RA form when returning products. If the style is sold out, you can select an available item for the same price in it's place.

If your item does not meet exchange requirements when returned, please note that we will charge a handling fee of $20 per item affected and this will automatically be deducted from any refunds issued.  Shipping costs  and any difference in cost will be charged (via PayPal invoice).

A limit of 1 exchange per order applies, unless product deemed faulty by a Rompus representative. Should a refund be requested for the exchanged item, Rompus  is happy to process a refund, should it meet our return or exchange requirements.

 

DIFFERENT VALUE EXCHANGE

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

  • A variance where payment is owed to the customer will be refunded as per the original order payment method.
  • A variance where payment is owed to Rompus Australia,, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
  • Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.

Customs Duty & VAT

Please note customers may be required to pay sales tax, VAT, duty and/or customs charges on your purchase with Rompus Australia. Please factor these into your purchase costs before submitting your order.

These are the responsibility of the customer and we suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Should you have any further questions for us relating to this please email us at sales@rompus.com.au

If you experience any difficulties while entering your shipping address during checkout, please email sales@rompus.com.au with your name and full shipping address.

The shipping cost for orders is non refundable.

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